Policy reference
Data we hold, and how to reach us
- Controller: Nexquado Pte. Ltd.
- Registered address: 8 Marina View, #42-01 Asia Square Tower 1, Singapore 018960
- Business phone: +65 6833 6529
- Email: [email protected]
- Support hours: Monday to Friday, 9:00 AM – 6:00 PM SGT
Legal
Privacy Policy
This policy explains how Nexquado handles personal data collected through this website. It covers what we collect, why we collect it, how long we keep it, and how you can make a request about your data.
It applies to visitors to nexquado.com and to people who contact us through the site. The data controller is the Nexquado entity whose corporate registration details appear in the footer of this site.
What we collect
Details you type into the contact form, plus the billing and company information needed to issue invoices when you subscribe to a plan.
What we do not do
We do not sell personal data, and we do not use your contact details for unrelated marketing unless you asked to hear from us.
Information we collect
We collect information you provide directly: your name, company name, email address, phone number, and the content of your message when you submit the contact form. If you subscribe to a plan, we also collect the billing and company details needed to issue invoices.
We collect limited technical information automatically when you visit the site, such as the pages viewed and the browser type. This is used to keep the site working and to understand which pages are useful. It is not used to build a profile of you across other websites.
When you write to us, we keep your message as part of the correspondence record so the same question can be answered by whichever colleague picks it up next. You are never required to give more than we need to reply.
Why we use your information
We use contact details to respond to your enquiry, to provide the software service you have subscribed to, to issue invoices, and to meet our own accounting and legal obligations. Each use has a reason attached to it, and nothing is collected simply because it might be useful later.
Your choice on marketing
We do not sell personal data. We do not use your contact details for unrelated marketing unless you have asked to receive updates, and you can withdraw that at any time by writing to the address in the footer.
Withdrawing from updates does not affect the messages we must send about your account, such as invoices or service notices.
Cookies and similar technologies
The site uses cookies to keep sessions working and to measure which pages visitors find useful. The Cookie Policy describes the categories we use and how to control them in your browser.
Where cookies are not strictly necessary for the site to function, we ask for your consent before setting them. You can change or withdraw that consent at any time, and the site will keep working for the parts that do not depend on those cookies.
Read the Cookie PolicyCookie categories on this site
Strictly necessary
Keeps the site and your session working. Always on.
Measurement
Shows which pages visitors find useful. Set only with consent.
Preferences
Remembers choices you make on the site. Set only with consent.
One practical note
Blocking cookies in your browser will not stop you reading this policy or contacting us, but some parts of the platform need them to stay signed in.
How long we keep data and who we share it with
Enquiry records are kept for as long as needed to handle the matter and to maintain a reasonable record of correspondence. Accounting and billing records are kept for the period required by Singapore law.
We share data with service providers who help us run the site and the platform, such as hosting and email providers, and with professional advisers where necessary. These providers act on our instructions. We may disclose information where we are legally required to do so.
When a retention period ends, the records are deleted or made unreadable rather than simply set aside, unless a legal hold requires us to keep them longer.
Records and retention
Enquiry correspondence
Kept while the matter is open and for a reasonable record afterwards.
Billing and accounting records
Kept for the period required by Singapore law.
Hosting and email providers
Process data on our instructions to run the site and reply to you.
Professional advisers
Involved where necessary, under confidentiality obligations.
Your rights
Your rights and how to contact us
You can ask to see the personal data we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can also object to certain uses.
Requests should be sent to the contact address in the site footer, with enough detail for us to identify you and your records. We will respond within a reasonable period and may ask for verification before acting on a request. You can also reach us on +65 6833 6529 during Monday to Friday, 9:00 AM – 6:00 PM SGT.
Questions about this policy
A few things people ask before sending a request. If yours is not here, the contact page reaches the same team.
Registered entity
Nexquado Pte. Ltd.
8 Marina View, #42-01 Asia Square Tower 1, Singapore 018960
+65 6833 6529 · [email protected]
Does asking for my data cost anything?
No. We answer access, correction and deletion requests at no charge. If a request is clearly repeated or excessive we may explain why before proceeding.
What do you need from me to find my records?
Your name, the company you wrote on behalf of, and the email address or phone number you used. That is usually enough to locate the correspondence.
How long does a request take?
We aim to respond within a reasonable period and will tell you if verification is needed first. Support hours are Monday to Friday, 9:00 AM – 6:00 PM SGT.
Is this policy different from the Terms of Service?
Yes. This page covers personal data. The Terms of Service cover how the platform may be used, billing and account responsibilities.
Where do I read about security on the platform?
The Security & Compliance page describes how the platform handles access, backups and provider arrangements in more detail.